Shipping policy
. Overview We are committed to delivering your order safely and as quickly as possible. Please read this policy carefully to understand how we handle shipping and delivery.
2. Shipping Destinations We currently ship within South Africa. International shipping may be available on request — contact us for details.
3. Shipping Costs
- Shipping costs are calculated at checkout based on your location and selected method
- Free shipping may be offered on qualifying orders — see current promotions for details
- Remote or outlying areas may attract additional delivery surcharges
4. Order Tracking Once your order is dispatched, you will receive a confirmation email with a tracking number. Use this to monitor your delivery via the courier's website.
5. Failed Deliveries If a delivery attempt fails due to an incorrect address or no one being available to receive the parcel:
- The courier may attempt redelivery or hold the parcel at a collection point
- Re-delivery fees may apply and are the customer's responsibility
- Parcels uncollected after the holding period may be returned to us — reshipping costs will be charged
6. Damaged or Lost Parcels
- If your parcel arrives damaged, take photos immediately and contact us within 48 hours of delivery
- If your parcel is lost in transit, contact us and we will lodge a claim with the courier on your behalf
- We are not liable for parcels lost due to incorrect delivery addresses provided by the customer
7. Incorrect Address Please double-check your delivery address before placing your order. We are unable to redirect parcels once dispatched. Address correction requests must be made within 1 hour of placing your order.
8. Contact Us For any shipping-related queries, contact us at: [homeandbeyond630@gmail.com]